Android tv box common problem summary

Android tv box common problem summary

If you have encountered some problems with the Android tv box you purchased, how do you troubleshoot it? How to solve some simple set-top box failure problems? Here are 7 common questions and solutions we have summarized.

Q1: What is the wifi module of each product, and what type of Bluetooth is it?

A---Q1: H96 MAX PlusH96 MAX H2H96 Pro Plus 2+16, H96 Pro H2H96 Pro H3H96mini These models of tv box wifi module for HS2734, Bluetooth 4.0  

B:H96 Pro, H96 Pro Plus, H96 MAX RK3399 wifi module is q9377, Bluetooth 4.1  

C:H96MAX X2 this model tv box wifi module is AP6330, Bluetooth 4.0  

D:H96 Mini Plus tv box This model of wifi module is RTL8189, no Bluetooth

Q2:H96 tv box does not support external mobile hard disk? What is the maximum support?

What is the maximum support for TF card or SD card expansion?

A2:Support for external mobile hard drives, up to 2TB. (The stick does not support) TF card supports up to 32G. (H96 max RK3399 supports up to 64G)

Q3. If the tv box lights up in blue, does not turn on the power, change the power supply, what should I do if I still don't turn on the machine after brushing?

A3:Cause: There is a problem with the HDMI cable or the HDMI interface.

Solution: Try to replace the HDMI cable first. If it still doesn't work, you can only return to the factory to check the specific reason.

Q4: What if the tv box does not turn on or lights up red and does not turn on?

A4: Reason: The power adapter is not powered or the power supply is insufficient. The red light does not turn on. There is another possibility that the EMMC partition error.

Solution: Try to replace the same matching 5V2A power supply, red light needs to be re-brushed.

Q5: What if the tv box stops at the startup logo screen and stops at the boot animation?

A5:Cause: The EMMC date partition was incorrect, causing the system to crash and fail to boot.

Solution: This situation needs to be re-flashed to restore the system. If the brush is invalid or cannot be brushed, it may be damaged by EMMC or other electronic components. It needs to be returned to the factory for inspection and repair.

Q6: What if the tv box stops at the startup logo screen and stops at the boot animation?

A6: The EMMC date partition was incorrect, causing the system to crash and fail to boot.

Solution: This situation needs to be re-flashed to restore the system. If the brush is invalid or cannot be brushed, it may be damaged by EMMC or other electronic components. It needs to be returned to the factory for inspection and repair.

Q7: What if the tv box Ethernet is not working?

A7: The user Ethernet network is not set properly, and the network cable or the Ethernet port of the box is abnormal.

Solution: Restart your network or replace other network cables. If the above two points can not be resolved. That is the box network port is abnormal, can not be remote assistance, need to return to the factory for testing.

Firmware Upgrade

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