Warranty Policy

  1. Warranty Period: Our Android TV box comes with a warranty period of 1 year from the date of purchase.
  2. Coverage: This warranty covers any defects in materials or workmanship of the Android TV box during normal use. It does not cover damages caused by improper handling, misuse, accidents, or intentional damage by the user.
  3. Repair or Replacement: If the Android TV box experiences any problem due to manufacturing defects during the warranty period, customers can ship the device back to us for repair or replacement at our discretion. We reserve the right to determine whether to repair or replace the product based on the nature and extent of the defect.
  4. Shipping Responsibility: The cost of shipping the Android TV box back to us for repair or replacement shall be borne by the buyer. However, we will cover the shipping cost to send the repaired or replaced product back to the buyer.
  5. Product Inspection: Upon receipt of the returned product, we will inspect it to determine the cause of the problem. If the issue is found to be covered under warranty, we will repair or replace the product at no additional cost to the buyer.
  6. Exclusions: This warranty does not cover damages or defects caused by unauthorized repairs or modifications, damage caused by third-party accessories, normal wear and tear, or damages resulting from accidents, misuse, neglect, or acts of nature.
  7. Limitation of Liability: Our liability under this warranty is limited to the repair or replacement of the Android TV box as stated in this policy. We are not liable for any consequential, incidental, or indirect damages arising from the use or inability to use the product.
  8. How to Make a Warranty Claim: To make a warranty claim, customers must contact our customer service department with the original proof of purchase and provide a detailed description of the issue. Our customer service team will provide instructions on how to proceed with the warranty claim.
  9. Governing Law: This warranty policy shall be governed by the laws of the jurisdiction where the product was purchased.
  10. Entire Agreement: This warranty policy constitutes the entire agreement between the buyer and our company regarding the warranty for the Android TV box, and supersedes any other agreements or understandings, whether written or verbal, relating to the warranty.

We hope this warranty policy provides clarity and reassurance to our valued customers. If you have any questions or concerns, please do not hesitate to contact our customer service department for further assistance.

× How can I help you?